Information & Communication New Publications

Vol. 15 No. 1 -Challenges and opportunities in measuring knowledge management results and development impact. Part 2

As a discipline, knowledge management (KM) is subject to the immense pressures produced by radical developments in information technology and the whole social world of information and communication. The value of knowledge itself is being severely tested by such present-day phenomena as fake news and the rise of social media platforms. These factors make it all the more vital to develop a defensible and objective approach to KM.
In the private sector, KM and organizational learning are enjoying something of resurgence but the public sector may be lagging behind, partly because knowledge as a core asset is still not fully recognized. Without a clear and convincing way of assessing the impact of KM, it is difficult to justify the activity in the face of shifting organizational, societal and development priorities. Unless there are recognized methods and indicators for making such assessments, the value of KM can be easily challenged. It is also through assessing KM impact that KM principles and knowledge life cycles can be made visible.